General questions

Which countries do you ship to?

We ship to all countries worldwide. However, there are a number of countries that impose conditions on the supply of food. If you are unsure whether it is allowed to receive certain items from abroad, we always advise you to contact the local customs office.

What are the shipping costs?

Our shipping costs are as low as possible. We do not earn on this. Click here for an overview of the shipping costs per country. The shipping costs are now extra competitive. Thanks to contract discount with PostNL and other parcel carriers, we can send the parcels for you with the most advantageous service for you. This can be PostNL for one country and a different carrier for another country. All packages we send may weigh a maximum of 20 kg. If you order more than 20 kg, a new package will be made. This is to prevent breakage.

When will my order be shipped?

We ship orders twice a week. Because we want to ship everything to you as fresh as possible, almost everything is ordered fresh for you. We use a processing time of 3-5 working days for your order.

Will my order pass through customs outside the EU?

It is possible that your package will be subject to VAT and / or import duties upon arrival in the country of destination. These costs are for you as a customer (importer). Unfortunately we have no control over this. Import regulations vary by country and are constantly changing. Therefore, first check with your local customs office if there are any restrictions.

Order information

How do I order?

Below you will find only tips that you can take into account when ordering from us:

Choose the product you want and choose the quantity you want. Press the basket. On the right side you will see your shopping cart with the items you have chosen, plus the shipping weight.

All prices on the site are exclusive of VAT because it depends on your location whether VAT has to be paid.

In the shopping cart you will see the weight of your total order. The shipping costs are increased at 5 – 10 – 20 kg. Order smartly and complete the weight class, so that you make optimal use of the shipping costs.

You can order up to 20 kg per package. After this, a new package is made and the count starts again at 5 kg or 10 kg

When you have finished ordering, press: “to checkout”.

If you have an account, you can log into your account. Otherwise, you can create this by selecting “register” at the checkout.

Now you can fill in the name and address details for shipping payment. You can also choose a password so that you have an account. You can see your order in the account and change data. You can also easily place a previous order back in the shopping cart.

You can also have the order delivered to the company where you work, so that you can be sure that someone is present to receive it.

You can now choose the payment method you want to use for the payment of your order.

All additional import charges charged by customs are at the expense of the customer.

I. Inquire at your local customs office whether certain products are not allowed to be imported and what any import duties are for your country.

Import duties and VAT are always at the expense of the customer.

Real Dutch Food cannot be held liable for packages that do not pass through customs. As an importer, you are responsible for being aware of the local import regulations. Therefore, always inquire in advance at customs about the rules that apply when you order.

Once we have received payment, we will process your order and ship it to you within 2-4 business days.

Your package will be sent with the reliable service of a European Post company (including PostNL, DHL or Belgian Post).

After shipment you will receive your Track and Trace code by e-mail. You can use this to track your shipment on the internet.

Are there restrictions for certain countries?

Below you will find an overview of countries that impose conditions on the supply of foodstuffs. This overview often changes due to regulations that can change per country. If you are unsure whether it is allowed to receive certain items from abroad, we advise you always contact the local customs office . No rights can be attached to the list below because the legislation is constantly changing.

United Arab Emirates

Prohibited:

  • Alcoholic beverages
  • Pig products

Import license:

Shipments with a value of up to 500 dirhams are free of import duties. Shipments with a value of more than 500 dirhams, which are not in the nature of a commercial shipment and whose contents consist of goods for personal use, are also free of import duties.

Argentina

Prohibited:

  • Alcoholic beverages

Gift shipments:

All types of goods are permitted, provided that the value does not exceed US $ 10, if they are exclusively intended for the personal use of the addressee and no more than one parcel per year is sent to the same addressee. Shipments up to US $ 5 are subject to normal import duties; if the content value is higher, greatly increased import duties (300%) will be charged. The parcel must bear the indication ‘Obsequio para persona particular’ above the address.

Australia

Conditionally admitted:

  • Medicines and medical preparations
  • Medical thermometers
  • Sugar, sugar syrup, molasses, etc. only with the permission of the ‘Minister for Primary Industry’.
  • Meat or canned meat, whether or not in airtight packaging, milk, milk products and eggs only with prior authorization from the Quarantine Service in Australia.

Azerbaijan

Prohibited:

  • Honey

Conditionally admitted:

  • Medicines

Import license:

An import license must be enclosed for the following items:

  • Fruit
  • Vegetables
  • Dairy products
  • Fish products

Brazil

Prohibited:

  • Dairy products

Conditionally admitted:

  • Alcoholic beverages
  • Medicines

Import license:

Commercial goods imported by post are only delivered to the consignee if the consignee can present an import permit to the customs officer, which has been issued in advance by the office ‘Cateria de Comércio Exterior do Banco do Brasil’.

Bulgaria

Conditionally admitted:

  • Medicines

Canada

Due to the many import restrictions imposed by customs, it is difficult to import food. Inform more carefully what you can enter.
Philippines
Shipping is only possible in consultation and at your own risk.
Japan
Prohibited:
  • Meat and meat products
  • Flour and baking mixes
  • Rice
  • Herbs

New Zealand

Conditionally admitted:

  • Cheese
  • Forecasts for foreign football pools
  • Meat and meat products sterilized by heating and packed airtight.
  • Fish and fish products

Turkey

Since 1-4-2011, it is no longer allowed to import foodstuffs for private individuals. Shipping to Turkey is possible but at your own risk. Please contact us about this.

United States

Prohibited:

  • Alcoholic beverages
  • Medicines
  • Meat and meat products
  • Products in aerosol cans (for example: whipped cream)
How can I pay?
iDEAL

Do you have access to Internet banking from a Dutch bank?
Then you can use iDeal. This is the payment service that your own Dutch bank offers.

A number of advantages at a glance:

  • Pay easily and safely
  • iDeal is offered completely free of charge at Realdutchfood.com by Docdata payment services.
  • Your payment will be processed immediately and linked to your order.

CREDIT CARD

You can pay with us with the following credit cards. Visa, Mastercard and Maestro UK . Your credit card information is encrypted and only sent to Buckaroo Payment Service via a secure connection (SSL).
Realdutchfood.com will never see your personal credit card details. Nor are they “sold” to third parties.

A number of advantages at a glance:

  • Your data will be sent securely and not stored with us.
  • Credit card payments are offered completely free of charge at Realdutchfood.com by Buckaroo payment services.
  • Your payment will be processed immediately and linked to your order

BANK TRANSFER

If you have a bank account, you can also use bank transfer. The processing of a transfer takes on average 2 working days. After this your order will only be processed. If you have a Dutch account, we recommend that you make the payment via Ideal. This payment is processed immediately.

INTERNATIONAL TRANSFER

If you want to make an international transfer, this is possible on request, so that we can guide you in this. Processing time depends on the bank and can take up to a week. After this, the order will only be processed.

I miss an article

If you miss an item upon receipt, it is best to report this to our customer service as soon as possible, but within 48 hours. We will then settle the amount with you.

We have received items broken

We are of course very sorry if you receive items that do not meet your expectations. We do everything we can to package the items as well as possible. If you email a photo with the complaint and to our customer service, we will settle the item with you.

Can i cancel my order?

You have the right to cancel your entire order without giving any reason up to 14 days after receipt of your order. You can do this by sending us an email. Keep in mind that the return costs of the transport of the package are for your account. The costs for insufficiently stamped / unstamped return shipments will be deducted from the return amount.

What if not everything is available?

If a product is not available we will of course credit the value of the product or give a discount code for the value. Just what you wish. We have no stocks, so we will ship the package without the undeliverable item to avoid delay. We never post deliverable items because the shipping costs are disproportionate to the missing item.

Shipments

Who transports the packages?

The shipping costs that we use are now extra competitive because we have a contract discount with PostNL. All packages we send may weigh a maximum of 20 kg. If you order more than 20 kg, a new package will be made. This is to prevent breakage.

Will my order pass through customs outside the EU?

The shipping costs that we use are now extra competitive because we have a contract discount with PostNL.

All packages we send may weigh a maximum of 20 kg. If you order more than 20 kg, a new package will be made. This is to prevent breakage.

Can I track my order with Track & Trace?

You will receive the tracking information of all packages that are sent by e-mail. Unfortunately, it can happen that for some destinations the information is limited and not always up to date. Unfortunately we do not have more information. Normally the packages just arrive.

Is my package insured?

Your package is insured. If the package is not delivered by post with a delay of 2 weeks, we can start an investigation into the package. If it turns out that the package has been lost, the post will proceed to compensation. You can then choose from a new package or your money back. Delays are not grounds for the postal service to pay compensation.

What are the shipping costs?

Below you will find the shipping costs that we use.

https://realdutchfood.com/verzendkosten/

What happens if a package or items do not pass customs?

If a package or articles are refused at the border as a result of customs regulations, Real Dutch Food cannot be held liable for this. Therefore, always inquire carefully about what may be imported at your local customs office.

When will my order be shipped?

We ship orders twice a week. Because we want to ship everything to you as fresh as possible, almost everything is ordered fresh for you. We use a processing time of 3-5 working days for your order.